AmerCareRoyal Emporix Implementation

Industry

Manufacturing & Distribution

Location

Philadelphia, PA

Tags

  • EMPORIX
  • COMPOSABLE COMMERCE
  • ZOCALO
  • DATA MIGRATION
  • ARCHITECTURE
  • DIGITAL COMMERCE

Key Impact

Avatria migrated the ACR flagship B2B Portal to Emporix on budget and on schedule, winning an innovation award for the company.

3 Mos.

Time to Launch

THE CHALLENGE

Implement a solution that provides value-added capabilities for AmerCareRoyal's customers.

AmerCareRoyal (ACR) is a leading B2B supplier of disposable products in food, sanitation, industrial, and medical industries.

Seeking enhanced business growth and an improved customer experience, ACR recently adopted a new digital strategy that would replace its aging Customer Portal. ACR selected Emporix, a leading headless and composable commerce platform as its architectural foundation.

PROJECT DETAILS

The level of complexity of this implementation was significant. Below are some key features that were implemented:

  • Flexible and scalable cloud-native architecture
  • Intuitive and modern user experience
  • Support for optimized sales practices
  • Increased customer service and self-service levels
  • Improvements in business process efficiencies

Our Contribution

Avatria led the migration providing core architecture, project management, engineering, and QA roles. We offered additional support to ensure seamless adoption by:

  • Working collaboratively with client leadership to develop a roadmap that would sunset legacy solutions with significant planned cost savings
  • Supporting Voice of the Customer demos as part of our methodology and incorporating feedback to deliver a superior product without extending the timeline

RESULTS

The implementation was so successful AmerCareRoyal won an industry innovation award!

With Avatria’s help, the MVP implementation of Emporix was complete within 3 months. This enabled the transition of a select portion of ACR’s customers from the legacy portal to the new experience, with the full cutover on track to occur shortly thereafter. The project was completed on-time, within budget, and without sacrificing quality; the initial launch received strong UAT and client demo grades, alongside a smooth production deployment.

3 MONTHS TO LAUNCH

70% FEWER CSR TOUCHES

25% CATEGORY MIX INCREASE

2X FASTER RETURNS PROCESSING TIME

“The platform allows us to replace a number of existing systems and to ultimately unify our B2B and B2C solutions. This will propel us ahead by addressing key areas such as order fulfillment where there is a current requirement for manual work. Automating such processes will enable us to supercharge our scalability.”
Jeff DeSandre, CIO, AmerCareRoyal

CONCIERGE SERVICES

The Cost-Effective Way to Enhance and Maintain Your Website

Clients such as this one also signed on for ongoing concierge services with Avatria, an affordable, flexible solution for website and technology management. With a fractional team of digital experts dedicated to your business, we provide ongoing support to manage your backlog, implement new features, author content, and ensure your website continues to evolve alongside your goals. It’s a cost-effective way to keep your digital presence running smoothly without the overhead of a fully staffed in-house team. Our concierge clients enjoy peace of mind knowing they have a reliable, experienced partner to handle day-to-day digital needs and long-term enhancements.